Early last week I received a telephone call from the owner of McDonald Jones Homes Mr Bill McDonald in regards to the issues we had noted in our blog. Our conversation was not that of what we had raised but more that he and his team were committed to addressing the issues and resolving any concerns we may have had. As a result a meeting was scheduled within the next two weeks for both he and the Senior Construction Supervisor to attend our site.
True to his word, yesterday I received another call asking me to site for a walk through with both Mr McDonald and the Senior Construction Supervisor which we completed today. To be brutally honest I really didn't know what to expect as both my wife and I are first time builders and we really didn't want to fall into the trap of being too pedantic with some of the issues we had raised. I also didn't know what if anything we were walking into after some of the horror stories published on the renovation forums.
As you all may recall very early in our build we had a slight mishap with our frames which was addressed in no small part by Mr McDonald so I had had some previous dealing with him and found him to be a straight shooter who cut straight to the point. Well today was no different and I must say that both Mr McDonald and his Construction Supervisor's professionalism and dedication to their customers could only be described as outstanding. We spent a good hour walking through, discussing issues and working out solutions to the things we had noted. There was not one single thing that either of these men batted an eyelid too and we were left in no doubt that we would be delivered a polished, well finished home.
I wonder how may other building/ construction companies the size of McDonald Jones would have the owner of the business contact you personally to address issues then come to site and spend the time understanding and addressing your concerns? My guess....... not many at all.
We were of no illusion that with a build of this nature there would always be some issues along the way, accidental or otherwise. However as a wise man once said to me during this journey "Don't judge us on our faults, judge us on how we fix them" they have so far risen to the challenge and given us a firm undertaking that all of our concerns will be addressed.
To both Bill and Mick, thanks gents we truly do appreciate your assistance, assurances and dedication to bringing us a home not just building us a house.