We are now almost two months since speaking with the after sales team in an effort to rectify my two shower screen doors and two shower screen mirrors with absolutely nothing being achieved. No return calls from MDJ, no follow up, zip!
This was the first house we as a family had ever built and to be honest we were probably a bit under prepared for the journey. In hindsight I still have to say we are happy with what McDonald Jones delivered but now would I do it all again, well i'm not so sure. We certainly hit more then a few hurdles during our journey but in fairness this can happen with any builder as we can see now with our poor neighbours and their stalled build which I might add has nothing to do with MDJ.
I certainly am of the belief that the life expectancy of a shower screen door would be expected to be longer then three years also considering it was an upgrade that we paid for. The mirrors I suggest should also be the same and should not be defective after three years. I have lost count of the number of emails and phone calls made in a polite and calm manner in an effort to have this things addressed but the only result I have achieved is lip service and nothing else. Clearly, regardless of the Australian Consumer Protection Laws and the years of Builders Warranty, your on your own once your three month maintenance period is past in regards to faulty materials.
I cannot stress to you all enough that the relationship with your site supervisor is the key to a happy and successful build. Clean, open and honest lines of communication are the key and without them you will find the some issues we encountered. Your site supervisor needs to be all over his trades to ensure that things are completed in a proper fashion and finished to standard.
Do not make your final payment or settle before you are absolutely certain that all of your issues that may have arisen during the build have been rectified. As much as it may seem foreign you just cant rely on peoples "Word" to ensure things are completed.
Tuesday, 9 February 2016
Whilst I have appreciated all that has been done thus far with the assistance of After Sales Customer Service, things have stalled. Maintenance came out and did some caulking, resecuring of the stacker door and some other minor touch ups nothing else has happened in a long time.
Our main issues now are that the lower aluminum rail on both glass shower screen doors has dropped causing the seal to pull away fill with water and discolor which also attracts mold as it is never dry. There is also a plastic strip/ seal on the bottom of the door to prevent water from running out underneath it however ours continually jambs and gets caught half falling out of its track. Our house is almost four years old and I would think that the life expectancy of a shower screen door would be far more then this however Stegbar seem to disagree.
On the subject of Stegbar, they also supplied our Mirrors in both bathrooms which have both been replaced already due to the silvering on the rear of the mirror being defective. This problem has occurred again with what looks like rust forming on the edges of the mirror and is progressively getting worse. Again four years old so that's too old for a warranty repair. My parents house is over thirty years old with unrenovated bathrooms and their mirrors are perfect.
Unfortunately now I feel as though its just a waiting game, that is McDonald Jones and Stegbar just waiting for me to give up. Its been months and months trying to resolve these issues and im growing short tempered. I have tried to be reasonable and patient but at the end of the day should I become the "Squeaky wheel"?
I have no doubt that the Australian Consumer Protection Laws will agree with the fact that a Shower Screen door and bathroom mirror should last longer then four years, I'm sure the vast majority of you all would agree too but how long should you afford the opportunity to have it repaired or as the law stated replaced if the product of item is not "Fit for purpose".
At the end of the day though does it matter what Stegbar believe as my contract was with MDJ not Stegbar and if Stegbar values the business of MDJ perhaps some "Other" pressure could be applied or favours called in?