After a few short emails with the after sales service team I was able to secure a meeting with one of the Maintenance fellows to inspect some of the issues we had raised. On time, polite and professional would be the best way to describe this visit, a really pleasant experience. Here's hoping the rest of the process is as smooth?
And on a side note, MASTERTON HOMES homes thanks so much for starting to pour the slab next door at 6.15AM! my three kids are ever so grateful for the early morning wake up call!